📄 Shipping Policy

Last Updated:2025/11/27

We ship globally and aim to provide fast, transparent, and reliable delivery.

1. Order Processing Time

Orders are processed within 1–2 business days.
Processing times may be longer during peak seasons or promotional periods.

2. Shipping Time

Typical delivery times:

• US / Canada: 5–10 business days

• Europe: 6–12 business days

• Asia: 5–10 business days

• Australia / New Zealand: 7–12 business days

• Other Regions: 10–20 business days

Shipping times may vary depending on customs, logistics, and regional factors.

3. Tracking

After your order ships, you’ll receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.

4. Shipping Fees

Shipping fees (if applicable) are calculated at checkout.
Orders with free shipping will be clearly marked.

5. Wrong Address or Undeliverable Packages

Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address, additional shipping fees may apply.

6. Customs, Duties & Taxes

International orders may incur customs fees or taxes imposed by your local government.
Cyanlamp is not responsible for these charges.

7. Lost or Stolen Packages

If your package is lost or marked as delivered but not received, please contact us.
We will assist in filing a claim and provide solutions case by case.