Return & Refund Policy

Last Updated: 2025/11/27

At Cyanlamp, we want you to feel confident in your purchase. If you’re not fully satisfied, we offer a 30-day return and refund policy. Please read the details below.

1. 30-Day Return Guarantee

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused or gently tested

  • In its original packaging (when possible)

  • Including all accessories, manuals, and components

2. Non-Returnable Items

We cannot accept returns for:

  • Products returned after 30 days

  • Items damaged due to misuse, accidents, or unauthorized modification

  • Final-sale or discounted items (unless defective)

  • Items without necessary proof of purchase

3. Refunds

Once your return is received and inspected, we will notify you via email.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days

  • Original shipping fees are non-refundable unless the item is defective

4. Defective, Damaged, or Incorrect Items

If your product arrives damaged, defective, or not as described, please contact us within 7 days of delivery with:

  • Your order number

  • Photos or video showing the issue

We will provide:

  • A replacement
    or

  • A full refund

Cyanlamp will cover all return shipping costs for defective or incorrect items.

5. Exchanges

We offer exchanges for defective or damaged items.
To request an exchange, contact us at:

📧 support@cyanlamp.com

6. Return Shipping Costs

For non-defective returns (e.g., change of mind):

  • Customers are responsible for return shipping fees

  • We recommend using a trackable shipping service

For defective/incorrect items:

  • Cyanlamp covers the return shipping cost

7. Order Cancellation

Orders can be cancelled before they are shipped.
If your order has already shipped, please wait for delivery and request a return.

8. How to Start a Return

Please contact us at support@cyanlamp.com with:

  1. Order number

  2. Reason for return

  3. Photos or videos

Our support team will guide you through the next steps.